Orpheus is Velti’s next generation gamification solution which can be tightly integrated into digital self-care channels of mobile operators and brands, with an aim to drive behavioral change preventing customers from calling customer support. Customers are motivated to accomplish a number of missions, such as download the self-care mobile application, get support from bot agents, watch video tutorials, even participate into quizzes and surveys, explaining how to better use the offered services to make their life easier, while offering them a more entertaining and rewarding experience. Orpheus is fueled by an Adaptive Recommendation Engine— Daedalus—which leads to deepened customer engagement and optimized results by generating customer insights for automated and streamlined communication.request a demo
Our keys to success:
Extensive Mission Template Collection
Featuring an extensive list of missions that can help you further engage your customers. Mission templates include Video Tutorials, Download app, accomplish actions through digital channels, rate services and participate into quizzes, as well as play mini-games such as Spin the Wheel and Guess the Word.
Extrinsic and Intrinsic Motivation
Leveraging extrinsic but also intrinsic motivation techniques that offer a shortcut to your brand’s digital transformation process.
The process of integrating game inspired elements to an existing system –and especially a native application- might seem too complex to even get started with this. Velti offers a number of different integration options, from simple web view integration to Rest API and SDK integration, so that you can pick the one that fits your needs best.
Engagement campaigns optimized leveraging the power of Daedalus adaptive recommendation engine.